Hi I know your answer but I can't help you I think what you mean is the DVD drive cannot recognize the disc. If I am right, then let me explain you. Look, this thing happens for me sometimes. But I don't know why. We have about 6 DVD-rom models in our company. And whenever we find a DVD that is not readable (or no recognizable) with one drive, we try with other drives. But really I don't know why some discs would be readable by a drive, but wouldn't readable with another drive. Anyway, The only choice you have is try other drives. And the only hope you have is that because your DVD player can read it, BELEIVE that you can find a DSVD-ROM can read it. Please try ASUS, I think you would be succeed. Tell me the results please.